Terms of service (AGB)
Translation for convenience. The German version is legally binding.
§ 1 Scope, provider
These terms apply to the use of MapHeritage and to print orders. The provider is [LEGAL_NAME missing], [LEGAL_STREET missing], [LEGAL_ZIP_CITY missing] (see legal notice). Conflicting terms of users do not apply.
§ 2 Services
MapHeritage is an online service that turns family histories — told to an AI assistant, entered by hand or imported from GEDCOM — into a designed map that can be downloaded as an image. The “Lite” plan is free and includes all five map styles and a limited number of downloads per month. The “Pro” plan adds manual design of every element, large export sizes and unlimited downloads; its conditions and price are communicated separately before a contract is made. Printed maps can be ordered separately (§ 7).
§ 3 Account
An account is required. Users must be at least 16 years old and give truthful information. Sign-in details must be kept secret. Registration creates a free contract of use that either side may end at any time; users do this by deleting the account.
§ 4 User content
Rights to the texts and data entered stay with the users. They grant us the simple rights needed to store and display the content and, if a link is shared, to show it to others. Users are responsible for being entitled to enter and share information about other people, especially living people. Unlawful content is prohibited; we may remove it once we become aware of it.
§ 5 Downloaded images, AI notice
Users may use the generated map images for private purposes without restriction, including as gifts and in print. The cartographic base comes from public-domain sources (Natural Earth, NOAA ETOPO5). Replies and locations from the AI assistant may be wrong; please check places and years.
§ 6 Availability
We aim for uninterrupted operation but owe no particular availability on the free plan. Maintenance and development may briefly limit the service.
§ 7 Print orders
(1) By sending the “Order a print” form, users make an offer to buy a print made individually to their specification. The contract is concluded when we confirm the order by e-mail with an invoice. The automatic receipt e-mail is not yet an acceptance.
(2) The prices shown in the form apply, plus the shipping costs shown there. All prices are final prices including statutory VAT. Payment is in advance by invoice; production starts after payment is received. Delivery normally takes 7–10 working days after payment.
(3) Colours may differ slightly depending on screen and paper; this is not a defect.
(4) Statutory warranty law applies. Please report transport damage as soon as possible with photos; your statutory rights remain unaffected.
§ 8 Right of withdrawal
Consumers generally have a right of withdrawal as set out below.
There is no right of withdrawal for contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs (§ 312g (2) no. 1 BGB). This applies to prints of your personal map.
Withdrawal instructions
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded, and for goods from the day on which you, or a third party other than the carrier named by you, take possession of the goods. To exercise the right of withdrawal, you must inform us ([LEGAL_NAME missing], [LEGAL_STREET missing], [LEGAL_ZIP_CITY missing], e-mail: [LEGAL_EMAIL missing]) of your decision by a clear statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the deadline it is sufficient to send your communication before the period has expired.
Effects of withdrawal. If you withdraw, we will reimburse all payments received from you, including delivery costs (except supplementary costs from choosing a delivery other than the least expensive standard delivery offered by us), without undue delay and in any event within fourteen days of the day we are informed of your decision, using the same means of payment, without any fees.
Model withdrawal form
To [LEGAL_NAME missing], [LEGAL_STREET missing], [LEGAL_ZIP_CITY missing], e-mail: [LEGAL_EMAIL missing]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if on paper)
– Date
(*) Delete as appropriate.
§ 9 Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health and under the Product Liability Act. For slight negligence we are liable only for breach of essential contractual obligations, limited to the foreseeable damage typical for the contract. We are liable for loss of data only insofar as it could not have been avoided by the user’s usual backups (e.g. “Download my data”).
§ 10 Changes to the terms
We may change these terms for the future if there is a valid reason (e.g. new features or legal changes). We inform registered users at least four weeks in advance; if they do not object before the changes take effect, the new terms apply. We point out the right to object and its consequence in the notice.
§ 11 Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as mandatory consumer protection provisions of their country of habitual residence are not affected. We are neither willing nor obliged to take part in dispute resolution before a consumer arbitration board.
Last updated: October 2026 · 2026-10